Hi,
We need your help to find an alternative to Cometchat, which has been an unmitigated disaster.
1) Very poor quality
In 2017, our users experienced difficulties to use the app for close to 6 months so far.
The problems include inability to login or the App crashes immediately upon launch.
2) Upgrade = Disaster
Our users can not login again in Oct.
After "researching" for 3 weeks (during which none of our users could sign in from the mobile app), Cometchat team replied that the issue was caused by an "upgrade" of their platform.
To solve the problem, we are asked to pay for 79 dollars to recompile the apps, which is another upgrade.
And by the way, all custom works will be lost in this upgrade.
By the way, each Cometchat upgrade in 2017 resulted in some form of glitch that would make the app not usable for at least a few weeks.
3) Ridiculous user experience
For example, User A is chatting with User B.
- When A texts B, the message will not show in A's device or console until like 2-3 seconds later he hits send. The text will appear to have disappeared into a blankness.
Cometchat informed us that this is by design. A shall see his own message, only after it is first saved into the Cometchat server to make the system more "efficient".
- If A had been chatting with B for 10 minutes, then switched to a different device, he would not see his first 10 min conversation in the second device.
So he could feel entirely disconnected and lost in his own conversation.
This was also by Cometchat design to make it more "efficient".
No other chat apps do this, Facebook, Whatsapp, Telegram, Viber, WeChat, Signal, Allo... you name it.
To make user experience on par with other chat apps, we paid Cometchat hundreds of dollars to customize.
Of course, all these will be lost, in their upcoming "upgrade" to solve our problem caused by their upgrade.
To address this odd user experience? pay again.
A show stopper will take Cometchat 2 weeks to respond. Time to solve the problem (assuming nothing broken in the process) ranges from 4 weeks to a few months.
From March to Aug, none of our users could use the app, despite me spending 1 hour each night talking to Cometchat team who kept promising issues will be resolved soon.
To survive, we have to find a replacement solution.
Does anyone have any experience with Arrowchat?
What are other alternatives?
What about the user experience?
Many thanks in advance.
Jing
Not as feature-rich as cometchat (I had cometchat platinum version for years, same issues as you explained) but what good are all the wonderful features IF THE SYSTEM AS A WHOLE SUCKS?
Yeah, took the mooTeam a little bit of time and debugging to get mooChat to work well, but all in all, turns out I'm getting no more complaints from members about chat. It simply works.
I have searched for an alternative chat system for a long time, there really isn't anything else out there. So... more