I never know whether to write feedback on plugins in the "feedbacks" or directly on the timeline of each plugin. Anyways Ill do it here, let me know where you prefer in future Mark and Ill stick to that.
Things I have noticed with Feedback plugin that you guys may want to consider for upcoming releases:
Front End:
1. Between each sections with headers there is a blue line to seperate the sections. This could be removed as the bottom grey line from an FAQ and the blue line underneath that visually do not look nice. The white space is sufficient.
2. The category box
a. When going into a a category, the category box only displays the category and eventual subcategories. In order to go home you need to use the "breadcrumbs" "Home" link in the main section to go back or click the FAQ alltogether. This should be fixed.
b. Categories should be able to be toggeled (like the main faq section)by clicking the arrow on the right hand side to open and close sections to show subcategories as an example
c. Overall "home" - clicking to all in category box should always remain at top somehow even when going into a category
3. FAQ
a. when creating a link in the WYSIWYG on backend then on frontend it breaks the line and and goes to next line. Needs fixing
b. Links are not clickable. If you have a link and click it on front end that section of faq becomes blue (blue box wrap). In order to open link now you need to "right click" and select "open link in new window"
4. Search FAQ form should be auto-suggest while typing.
Backend:
1. FAQ list potentially could be ajaxed like "profile fields" to drag and drop FAQ around rather than entering the order number and saving (nice to have)
2. Categories in backend could display breadcrumbs of where FAQ is located (Main category > Sub category) rather than just the category itself (nice to have for overview, not a must)
3. Under "FAQ Categories" tab - subcategories should be visible here immediatly under main categories. The Action column with "Manage Sub" is fine but if the sub categories were indented under main it would be easier to administer.
4. Under "Reports" Tab - First dropdown should have "All" as option aside from "Not Helpful" "Helpful"
5. Under "Reports" tab - if a user on front end submits whether feedback was helpful or not, the admin should have the ability to "delete" or purge items or all items on selection. If in future a community has lots of feedback, that just collects and sits there. In understand that this shows under "FAQ manager" statistics (%) for each FAQ however should not impact "reports" deletion capability
6. Admin should have the option to show the selected category icon on frontend not only on the category box but also main faq section next to each header.
7. Admin should have option to show subcatgories underneath the main categories on homepage. Example. Main category has 3 FAQs on homepage then there is subcategory B with 3 more and that should be shown underneath perhaps in smaller heading like <h4>
These are my first findings and suggestions. Hopefully useful for future release, ideas, etc.
I don't find the "manage sub" link "fine" at all. It's hugely inconvenient and unfriendly. Especially once you have a large amount of cats and sub cats. Imagine in 5 or 6 months after you've built a massive FAQ knowledge base loaded with subcategories, and because ... more