Why does Who's Online display one extra mystery user?

If there are 2 users online it will say 3 users online in the text but only show 2 users profiles.
I have attached a picture showing the problem.

Shane Maguire Basic on 03/07/17 at 13:00 in Other
2 Answer(s)
Best answer
it is not a problem.. if a user choose to make his/her profile private.. then no user avatar is displayed... but it will be included in the online counter
ketkew Bronze badges on 03/07/17 at 13:36
Hi Shane,
As Ketkew said, maybe have any user set option "Do not show my online status " on edit profile user page, so this users will not display on Who's online widget.
Kent Lam (mooSupport) Basic on 03/09/17 at 02:46
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