Home page unresponsive on certain accounts and group content vanished

Hello Guy Tibbert

 

Several reasons come to mind with this issue. I have had similar issues on another script (not Moosocial script)

1, installed plugins
a, Sometimes, plugins that are not current versions to the script (example: v3.4 plugin and a v3.1.6 script) can sometimes throw settings or features out of sync or overwrite functions settings or tabs.
b, on occasions, plugins may not load properly. This can have an issue on the script.
2, Script Alterations or Custom work
Sometimes after script alterations or custom work may accidently change functions elsewhere. This may not mean the functions do not work, just that the visibility of the tab/function is not showing or function tab has been moved to another location.
3, 3rd Party Plugin Products
Ive had issues with 3rd party products that are not fully compatible to the script version. or not have been tested fully. This has caused many issues on my old site (not moosocial site) in the past.
4, Admin Settings. ive had issues where i have not correctly had settings right. this made the site seem not to work. I had Techs take a look and all it took was to set the settings in the correct position.

 

Best thing to do is:
a, Check your hosting server company for your 'saved backups' to a time before the issue. It should still have all the work you did.

b, put a support ticket in to the moosocial tech team. give them time to check over your site and see where the problem is. It could just be as simple as resetting a command function or finding an actual system error (still fixable) in 'Groups' or a related plugin.
c, be prepared to take a step back with an earlier backup version of your site. Sometimes this is a faster fix, (annoying, but it works).

 

Hope this help giving you ideas about this and other possible issues in future

 

Mikel.

Hello Guy Tibbert

 

Several reasons come to mind with this issue. I have had similar issues on another script (not Moosocial script)

1, installed plugins
a, Sometimes, plugins that are not current versions to the script (example: v3.4 plugin and a v3.1.6 script) can sometimes throw settings or features out of sync or overwrite functions settings or tabs.
b, on occasions, plugins may not load properly. This can have an issue on the script.
2, Script Alterations or Custom work
Sometimes after script alterations or custom work may accidently change functions elsewhere. This may not mean the functions do not work, just that the visibility of the tab/function is not showing or function tab has been moved to another location.
3, 3rd Party Plugin Products
Ive had issues with 3rd party products that are not fully compatible to the script version. or not have been tested fully. This has caused many issues on my old site (not moosocial site) in the past.
4, Admin Settings. ive had issues where i have not correctly had settings right. this made the site seem not to work. I had Techs take a look and all it took was to set the settings in the correct position.

 

Best thing to do is:
a, Check your hosting server company for your 'saved backups' to a time before the issue. It should still have all the work you did.

b, put a support ticket in to the moosocial tech team. give them time to check over your site and see where the problem is. It could just be as simple as resetting a command function or finding an actual system error (still fixable) in 'Groups' or a related plugin.
c, be prepared to take a step back with an earlier backup version of your site. Sometimes this is a faster fix, (annoying, but it works).

 

Hope this help giving you ideas about this and other possible issues in future

 

Mikel.

Thank you. I have message the team and things seem to be working again - though the content of the groups seems to have stayed "gone".

Sadly, the backup / restore plugin was only recently installed - AND as they are actively working on the script, I cannot go to a backup or it will undo the mods they have installed.

I don't think (would love to be wrong), that there is any way to JUST backup (or JUST restore) to a specific plugin (eg: groups, recipes, property listings etc). I think it is pretty much "all or nothing", which I can accept.

It would just be good to be able to start populating groups / adding recipes, getting agents to list properties etc - but if content is *still* liable to be wiped at any point, I guess I need to hold off. Just keen to finally launch :)

On the Home Page, *some* accounts no longer have a working Profile Icon button (the top right avatar thing to let you see / edit profile info), also, the "What's New" feed no longer has the "Share What's new". This affects more than one account. the page is trying to do *something* as it looks as though it is "buffering" - but then stops.

 -> This issue is fixed, it's related to Reaction plugin, it only happen if your hosting is not strong enough. We fixed the issue and will update reaction plugin also. 

Hello Guy

 

Your server. is your own server or are you using a ' Host Server '.

When i first started, i had my own server in my home office but after a several Tech issues i decided to use a 'Hosting Server company'.

Best decision i made. Financially and mentally.

Moosocial recommend 'Hostio' as there chosen hosting server company.

I use another one that i have been with for a few years $50 pm / £45pm.

 

reasons Why:
1, They automatically do site back-ups.
2, Manage all server tech issues that you may have.
3. added built in security against server hackers.
4, automatically keep server fully updated with latest Tech.
5, they can scale up server requirements suited to your sites needs for the future.
6, It is easier to upload plugins 'phpmy admin' or i use the 'isp Manager 6' version. I can upload a moosocial plugin in about 2 minutes and start using it on my site.
7, they can help clean your server of old unwanted junk.

 

If i still had my old server, i would have to do all that my self also if the server had issues, i would have to pay for a tech engineer to come and fix it £££££££££££

 

mikel.