Error - permanently delete account | mooCommunity

Error - permanently delete account

Last posted by Kent Lam (mooSupport) on 09/12/16 at 13:03

When an user request a permanent deletion. I click at the link (/admin/users/index/keyword:email@address.com) in admin panel and get:

An Internal Error Has Occurred.

Error: An Internal Error Has Occurred.

Is there a hotfix available?

Comments (7)

what is your current mooSocial versioN?

on 09/13/16 at 00:38

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2.4.1

on 09/13/16 at 01:34

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Kent Lam (mooSupport) please check.

on 09/13/16 at 01:57

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Kent Lam (mooSupport)

Hi ,
Please submit a ticket, we will help you fix this issue via ticket. Please include your site info and FTP info on ticket.
Thanks,
Kent,

on 09/13/16 at 03:29

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Kent Lam (mooSupport) is it something misconfigurated in moosocial sql? Did you test this function before?

Here is the log

2016-09-13 13:18:58 Error: [PDOException] SQLSTATE[HY000]: General error: 1191 Can't find FULLTEXT index matching the column list
Request URL: /admin/users/index/keywordxxx@hotmail.com
Stack Trace:
#0 /xxx/htdocs/lib/Cake/Model/Datasource/DboSource.php(461): PDOStatement->execute(Array)
#1 /xxx/htdocs/lib/Cake/Model/Datasource/DboSource.php(427): DboSource->_execute('S... more

on 09/13/16 at 09:31

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I've found this https://nepalipunk.blogspot.nl/2015/07/sqlstatehy000-general-error-1191-cant.html and https://laracasts.com/discuss/channels/general-discussion/full-text-searching?page=1 but didn't try it yet

on 09/13/16 at 09:34

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historyEdited

Kent Lam (mooSupport)

HI Layla,
We Tested on our moosocial 2.4.1 but I can not see this issue on your PC, please submit a ticket, we will go to you site, and help you to fix it.
Thanks,
Kent,

on 09/14/16 at 02:50

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An Internal Error Has Occurred.